Ticket Management System

What is Ticket Management System?

The ticket management system ensures that communication is centralized and information is tracked faster and easier. It combines many important tools that guarantee a seamless resolution of problems. This system automate processes, so it saves many time. It allows customer representatives to stay organized, efficient and helpful.

Ticket management system also provides various reports to help you recognize performance. Users are able to create and set up predefined answers and much more. Ticket management system is better way of providing a customer support than just through emails or other methods.

Ticket Management System

Simple Email Integration

Tired of dealing with an overcrowded support e-mail box? Forward your support e-mail address into TeamSupport and let our web-based help desk take charge.

Ticket Automation & Workflows

  Tickets can easily be routed, escalated, closed, or any of a number of other things with completely customizable and flexible rules.

Customizable Ticket Page

Easily move and hide fields on your custom ticket page with our easy drag and drop functionality.

Custom Fields, Statuses & Properties

We know every business is unique, so we’ve designed TeamSupport to adapt to any customer service environment.

Visual Support Suite

TeamSupport’s visual customer support features allow agents to embed a screencast or a webcam video recording directly into a ticket with just a few clicks so they can show customers exactly how to perform a task or fix a problem.

Ticket Collision Prevention

Our collision prevention features mean users can easily see when someone else is looking at the same ticket.

Related Tickets

Multiple tickets are often created that are about the same issue, especially in B2B customer support. TeamSupport’s related tickets feature lets you to associate tickets to each other, so you can see related tickets.

Task Management

Streamline your projects with help desk task management in TeamSupport. Create and assign tasks to any team member for easy management of issues with multiple actions.

Suggested Solutions

Suggested Solution is a powerful tool to help your agents quickly and easily find articles to help solve customer issues and reduce the number of tickets created.

Conditional Custom Fields

Conditional custom fields let you display certain custom fields based on a value that was selected in a “Parent” field.

Sentiment Analysis

This automated technology helps your team to prioritize their ticket workflow and also creates proactive customer support opportunities.

Mobile Agent Tools

TeamSupport’s easy-to-use help desk mobile apps for Android and Apple iOS, and a mobile platform that supports all major smartphones and tablets.

Words From Our Happy Clients

Brandon Mahilios
Leader at Network Marketing

Prafull is a pleasure to work with, he is well spoken and professional. His technical abilities are diverse and I have yet to bring a project to his team that was not completed above my expectations. If you are looking for a web development firm with great service and an affordable price, contact Prafull at SpecScale.

Alon Fish
Project Manager at ITC Tech Systems

I have been working with Prafull from SpecScale Technology for six months now.I can say that it is an honor for me to work with him. He is an honest and decent person (these are the two qualities that are most important to me from a human being). Beyond that he is kind, patient, very available (I do not know when he sleeps).He is very familiar with the Suite CRM and brings each project its own ideas on how to improve and enhance the user experience.I highly recommend working with him (as long as it does not come at the expense of my time).Definitely 5 stars

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