OSTicket Customization

osTicket Customization Services

“osTicket is The World’s Most Popular Customer Support Software. This open source ticketing system platform is seamless, routes inquiries via email, web-forms, and phone calls onto a simple and easy to use the platform. SpecScale offer OsTicket customization and osticket plugin development service.”

SpecScale is one of the best in OpenSource software development and customization, app designs, quality of web site development and design. Our team of an expert osTicket developers has excellent knowledge in modifying the software as client’s requirement with fast turn around time.”

“osTicket is a customer support web based platform. This is a completely 100% free open source software. At SpecScale, we have a proven track record of client satisfaction and hundreds of hours of works in customizing the osTicket software. We offer the top quality services for Open Source Ticket customization.”

osTicket Customization Services

Auto responder to configure an automatic reply

Email integration for email, phone and flexible mapping

Role based access

Ticket transfer

Alerts and notices

Internal notes

Ticket filters

Dashboard Reports

Configurable Help Topics

Customer Support Portal

Service Level Agreements

Canned Response

In osTicket

Implementation Support

Need technical support for your osTicket implementation? Our development team is ready to help. Let us troubleshoot and resolve issues specific to your osTicket installation.

Training & Walk through

Launching a new customer support platform within your organization can be a daunting task full of complex and unknown issues. The osTicket team can help you to identify possible use cases and determine if osTicket is a good fit for your organization

Migration and Integration

We realize osTicket may only be a small part of your company’s IT solution. We can help integrate osTicket with existing business applications or assist you in migrating to osTicket from another platform.


Take advantage of our configuration services to ensure your system is running smoothly, at peak efficiency, and that you’re taking full advantage of osTicket’s robust feature set. We can even help with settings, email and server configurations.

Words From Our Happy Clients

Brandon Mahilios
Leader at Network Marketing

Prafull is a pleasure to work with, he is well spoken and professional. His technical abilities are diverse and I have yet to bring a project to his team that was not completed above my expectations. If you are looking for a web development firm with great service and an affordable price, contact Prafull at SpecScale.

Alon Fish
Project Manager at ITC Tech Systems

I have been working with Prafull from SpecScale Technology for six months now.I can say that it is an honor for me to work with him. He is an honest and decent person (these are the two qualities that are most important to me from a human being). Beyond that he is kind, patient, very available (I do not know when he sleeps).He is very familiar with the Suite CRM and brings each project its own ideas on how to improve and enhance the user experience.I highly recommend working with him (as long as it does not come at the expense of my time).Definitely 5 stars

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