Helpdesk or technical support is an information and communication system that focuses primarily on addressing information technology (computer, software products, etc.). Priority serves as a support and communication channel between customers and service providers.
Implementation of helpdesk systems varies depending on company requirements. The most commonly used forms include call center, online chat, email support.
Gain control of your help desk
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Go beyond firefighting
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
Manage changes with precision
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Optimize service delivery
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
Get the bigger picture
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
IT Project Management
Deliver IT projects on time
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Drive decisions with the right data
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Collaborate with other IT systems
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!
Streamline asset management
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
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