HelpDesk Portal

Helpdesk portal

Helpdesk or technical support is an information and communication system that focuses primarily on addressing information technology (computer, software products, etc.). Priority serves as a support and communication channel between customers and service providers.

Implementation of helpdesk systems varies depending on company requirements. The most commonly used forms include call center, online chat, email support.

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Incident Management

Gain control of your help desk

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Problem Management

Go beyond firefighting

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

Change Management

Manage changes with precision

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

Service Catalog

Optimize service delivery

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

CMDB

Get the bigger picture

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT Project Management

Deliver IT projects on time

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Reports

Drive decisions with the right data

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

Integrations

Collaborate with other IT systems

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!

Asset Management

Streamline asset management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

Words From Our Happy Clients

Brandon Mahilios
Leader at Network Marketing

Prafull is a pleasure to work with, he is well spoken and professional. His technical abilities are diverse and I have yet to bring a project to his team that was not completed above my expectations. If you are looking for a web development firm with great service and an affordable price, contact Prafull at SpecScale.

Alon Fish
Project Manager at ITC Tech Systems

I have been working with Prafull from SpecScale Technology for six months now.I can say that it is an honor for me to work with him. He is an honest and decent person (these are the two qualities that are most important to me from a human being). Beyond that he is kind, patient, very available (I do not know when he sleeps).He is very familiar with the Suite CRM and brings each project its own ideas on how to improve and enhance the user experience.I highly recommend working with him (as long as it does not come at the expense of my time).Definitely 5 stars

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